![]() The rules for agent handover or transferring a user to another conversation flow can be defined manually or the bot can be trained on these answers. To use a WhatsApp chatbot to its full potential and make the deployment seamless, you should choose a Customer Messaging Software that has native integration with WhatsApp Business API and enables you to build and deploy chatbots on WhatsApp without any third-party tool.Ĭhoosing a Customer Messaging software will not only save the cost of building the chatbot but will also save considerable time and effort while deploying the chatbot on WhatsApp or on other messaging channels. If the chatbot does not find the right answer or the user wants to talk to an agent, the chat will be transferred to an agent. When a user sends a message to your business’s WhatsApp number, the chatbot will pick up that conversation, analyze it, search for the most relevant answer and respond to the query. Unleash the power of messaging bots with a click. ![]() We have created a simplified list of all that you need to do to build your WhatsApp chatbot. Heres how to do it: Assuming youve already set up a new Twilio account, go to the Twilio Console and choose the Messaging tab on the left panel. Step 3 Launch it on your own number or on one of our free test lines. The chatbot builder has a number of elements that can be used by simply dragging and dropping them onto the workspace to build up the chat structure and flow. 4 steps to create your WhatsApp chatbot There are certain steps that need to be followed to get WhatsApp business API and integrate it with your WhatsApp chatbot. To use Twilios Messaging API to enable the chatbot to communicate with WhatsApp users, you need to configure the Twilio Sandbox for WhatsApp. Step 2 Create a custom bot, or use one of our free templates. Intent Text is the keyword that will kickstart the chatbot. Name your Flow and then add the Intent Text & Payload. ![]() A WhatsApp chatbot works similar to chatbots on any other messaging channel. LAUNCH DEMO NOW > Build your own bot in just three easy steps Step 1 Register a Buildabot account simply & easily online. Bot Builder PART 1: Creating a Chatbot with Intent Step 2 - Creating a Flow Step 2: Add a flow Click on the newly created bot and click on ‘Add Flow’ on the top-right of the screen. ![]()
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